Professional Supplier -
I recently got in touch with Pason Chen of Spider Products Limited because of my client’s interest in their company’s door lock. Pason responded to my inquiry the day after I sent the inquiry which was very prompt. I was so happy because his response was all in detailed and was answered in a professional manner. The supplier informed me that as of now they don’t have customers in Singapore but mentioned other countries were they usually had transactions. He also discussed the lead time that they need in order to ship out the product as well as the quantity that can be loaded in a container.
FOB price was not yet mentioned because according to the supplier we still need to discuss the quantities, packing and specifications of the product. On the other hand, I did not have any problems understanding Pason Chen because he is very easy to understand, I would rate his English 8 out of 10.
Although we ended up not working with Spider Products Limited I would like to praise their customer service and hope to have a good partnership in the future.