Good Customer Service -
I contacted got in touch with Jack Yu from Dongguan Miller Household Articles Co., Ltd. I inquired about the Japanese happy bear air freshener gel for my client. Jack replied the next day explaining their product specification and answered all of my concerns in complete detail. In terms of pricing, their product is one of the cheapest that I could find and quality seems to be ok. They are also very flexible in payment terms and willing to provide free sample product as well.
I recommend them for their excellent customer service. He discussed their quality control process which is good to know. He is also easy to understand, I would rate his English 8 out of 10.
I would be willing to work with Jack Yu in the future and I would consider Dongguan Miller Household Articles Co., Ltd on my list of potential suppliers.
Provides samples for free -
I recently sent an inquiry to Jack Yu because of my interest in importing his company’s Japanese happy bear air freshener gel. I received a reply a day after sending the inquiry and he answered most of my questions. The lead time is not that fast. Same goes with the payment term, not flexible. The good thing is that he gave me a customer reference and mentioned that they have a client in Japan that imports the same product. They are also willing to provide samples for free.
I’m still looking for other manufacturers, but I would include his company to my list of suppliers.
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