Trash material!!!!! broken after 2 weeks!!!! -
The worst material ever!!!!! Dont buy it!!!! Only after 2 weeks of installation the boards began to crack and the square holes were broken. I had to take it out and throw it away, all the money spent wasted. When I bought the material it was recommended as excellent quality!!! I told them that I worried about the square holes, if they were sufficiently strong, They told me that I was told that they had sold a lot of to Germany, and they continue buying, LIES!!! After complaining to George and Lisa with lots of emails their offer was: "I must order and pay double the amount that I originally bought so they will exchange all the material damaged that I have received and I have had to throw it away. Ridiculous!!!
Qingdao Coowin Does Not Honor Warranty -
All should know that the Chinese companies of Coowin and The Barefoot Construction Company of Qingdao China (one in the same) do not honor their written warranty. Per their own catalog, their warranty is 10 years and they boast “you will never worry about the quality”! October of 2016 we decided to re-top our deck/dock combination of nearly 2100 square feet and settled on procuring composite decking, manufactured directly by The Barefoot Construction Company of Qingdao and backed by Alibaba guarantee. We read reviews on the internet for Alibaba, The Barefoot Construction Company of Qingdao and Coowin, and after contacting them, we believed we would have recourse if something went wrong, either in shipping or manufacturing. Eventually, they produced the material and shipped via ocean freighter to Miami Florida. Import fees and costs were on us On delivery to Miami,we found approx 30 damaged boards, but worse, after installing the deck according to their instructions, we soon boards splitting along the long ribbing pattern and the boards were separating. We went to the manufacturer immediately to discuss what might be happening and what would they do about it. Their first reaction was that there was a problem with the mold process and they would look into that. Send some pictures for review. (see the video on YouTube-Coowin Group) So far, we have been unable to resolve the problem as they are refusing to work with us and honor the warranty