Detailed Supplier -
I'm looking for an alternative supplier so I sent an inquiry to Shirley Yang about their company's slotted recessed pan head screw. I receive a response from her a few days after sending the inquiry. She asked me technical questions so she answer my concern in detail. Shirley obviously knows her industry pretty well. In addition she communicates well; I would rate her English 7 out of 10.
It is also good to know that the Shirley offered to supply samples if needed.
Our transaction did not push through but I would be willing to work with Shirley Yang in the future and I would consider Haiyan Dragon Fastener Manufactory Co. Ltd on my list of potential suppliers.
Fast Customer Service -
My client is in need of a Cross recessed pan head tab washers combination screw so I contacted Tina Cheung from Shanghai Kinsom Precision Hardware Co. Ltd. She was very responsive to my inquiry, and courteous in answering most of my questions. She discussed about the payment terms which are very flexible. She also informed me that delivery time will be based on the quantity of the product I would be ordering. Although not all my questions were answered in detailed Tina gave me her email address so she can comprehensively answer all my questions via email.
We ended up not working with Shanghai Kinsom Precision Hardware Co. Ltd but I would like to praise their customer service and hope to have a good partnership in the future.
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