VERY POOR CUSTOMER SERVICE -
When we were purchasing an IPL machine, they promised to give an extra bulb if you purchased within 3 days. We ordered within this time. When my order arrived, it did not have the extra bulb as promised. They send an extra filter for dark skin which was useless for us. The seller said that they ran out of bulbs on the day of shipping. I had to pay to return the worthless filter to China before they would ship the promised bulb. They still wanted us to pay shipping cost. Is that the right way to treat customers?
Beware of Beijing Medical Beauty Limited!! -
Do NOT use this seller, ever!!! They have terrible customer service. After using my IPL-laser machine for less than 8 hours in total (personal use at home), it busted for no reason! The machine is over a year old, and of course, out of warranty! There is no service for their products in the United States and no place to buy the parts either! After contacting the seller, the only suggestions I got was this: take the cover off the machine and look for broken or melted wires. No one to even find out what is wrong with it. No replacement and no service at all! Do NOT buy anything from Beijing Medical Beauty Limited. Whoever you do buy from, make sure they have someone to service your devices.
PAINFUL EXPERIENCE -
The most dishonest unprofessional people I have ever experienced to work with. I bought few machines from them. They show us something, deliver something else. Machines are not reliable. If machine breaks you have to fix it yourself. If you need to change any parts, they charge you. After we have trouble with ADSS machine, we still tried to do business with them as they promised they improved the quality. They are so fast at taking people money. When it comes to delivery, they take there time. Our last machine, it was stuck in customs for 3 months because of there mistake. They told us it was medical CE and TGA approved which wasn't correct. Customs kept the machine for 3 months and it got send back. When I ask for refund they deduct our shipping cost, there shipping cost, and on the top there mistake. It took them 2 months to process the refund our portion money and they don't even answer the phone. On top of that they are very rude especially Bella. PLEASE BE AWARE. DON'T DO THE BUSINESS WITH THEM. THEY ARE LIARS AND THIEFS.