Complete Response -
Recently, my client required a zipper slider zipper puller. So, I contacted Pingrou Lee from Shantou Tongyi Knitting co., Ltd. He was very responsive to my inquiry, and courteous in answering all of my questions.
I praise him for being professional and nice, he provided the exact details I needed, and he knows the products so well. Their price is quite expensive and the payment terms are alright. For quality purposes, I’d like to send someone to check out the factory for that product. Although we ended up not working with Shantou Tongyi Knitting co., Ltd., I’d like to praise their customer service and we hope to work with them in the future.
More details could help -
I contacted Pingrou Lee and inquired about their #5 nylon zipper for my client. I received his response a day after sending the inquiry and although he wasn’t able to address my concerns, he asked for more detailed requirement so he can answer my inquiries. He also provided the weight variations of the packaging. It is good to get in touch with this person because asking a product specification seems that he is well-knowledgeable with what they have.