Courteous Supplier -
My client is interested in importing trophies so I contacted Sunday Li from Dongguan Yin Nang Metal Manufacturing Co. LTD. She was very responsive to my inquiry, and courteous in answering some of my questions. She's very easy to understand, I would rate her English 7 out of 10.
According to the supplier the person who can address all my concern is her boss and my email was already forwarded to him. On the other hand I would like to praise their company for taking time answering my email and for the fast customer service that they have.
Fast and Direct Approach -
I'm looking for an alternative supplier so I sent an inquiry to Sunday Li about their company's Sports awards trophies. She responded a day after I sent an inquiry which was very prompt. The supplier informed me that my inquiry was already forwarded to Mr.Erci Szeto who can my address my concern more comprehensively.
I recommend them for their excellent customer service and I would definitely consider Dongguan Yin Nang Metal Manufacturing Co.LTD to my supplier list because of their fast and direct approach.
Terrbile Communication -
very bad supplier, treble communication. doesn't reply on time. The goods that came were not properly packed and arrived broken, also had shortage Avoid the frustration, and do not order from this company. Unprofessional