Prompt Response -
I sent an inquiry to Ellen Wang of LD Packaging Co. Ltd a week ago. My client got interested in her company’s Plastic Pouches. Ellen responded promptly to my inquiry. She asked specific details about the product like the materials I would like to use. Payment terms are not so flexible but Ellen told me it is the basic term they usually give for new costumers. The supplier’s email address was also provided so she can answer all my other inquiries in detail.
Although we ended up not working with LD Packaging Co. Ltd I would like to praise their customer service and hope to have a good partnership in the future.
Immediate response -
I contacted Ellen Wang to inquire about their company’s spout pouch. Her response was immediate although she was not able to answer all my inquiry. She asked me specific details which she would gladly answer via email.
I would be happy to have future transactions with Ellen.
Knowledgeable Supplier -
My client is in need of a Windshield washer pump so I contacted Kevin from King Auto parts co. ltd. He was very responsive to my inquiry, and courteous in answering all of my questions. He's very easy to understand, I would rate his English 7 out of 10.
He discussed everything I need to know about their product including the FOB price which is competitive compared to other suppliers that I have worked with. Delivery time is fast and the supplier even suggested different options on how to ship out the product. They can also send samples provided air freight must be paid. Although I find their payment term not so flexible.
It would be nice to visit their factory to check the quality of their products in person but I would definitely consider their company to my supplier list because of their fast and direct approach, and the competitiveness of their price.
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