Good service -
My client is in need of a 75D Chiffon Pearl Printed so I contacted Sven Lee from Suzhou Sven Textile Co,. Ltd. He was very responsive to my inquiry, and courteous in answering all of my questions even if my product requirement is not so detailed. He's very easy to understand, I would rate his English 8 out of 10.
I commend him for his product knowledge, he provided some technical details and he obviously knows their products pretty well. He even offered to send free samples. Their price is competitive enough and the payment term is easy to deal with.
Although we ended up not working with Suzhou Sven Textile Co,. Ltd., I would like to praise their customer service and hope to have a good partnership in the future.
Detailed Supplier -
I recently got in touch with Sven Lee because of my interest in importing their company’s Satin Chiffon Solid Dyed Fabric. I receive a response from him 2 days after sending the inquiry. I would commend in the way he answered my questions which are all in a detailed manner.
The quality seems to be fine and their price is inexpensive. He was also able to address all of my concerns including discount for bulk orders and product samples.
It would be nice to visit their factory to check the quality of their products in person but I would definitely consider Suzhou Sven Textile Co.Ltd. to my supplier list because of their fast and direct approach.
Quick Response -
I recently sent an inquiry to Sakura Luo of Dongguan Greatech Nonwoven for their PP Nonwoven Fabric for Furniture (Model#: Greatech02-098) and I appreciate her immediate response. I asked for the FOB price and payment terms of their product and I received a reasonable answer from her. I can say that their price is cheaper than the other manufacturers that I have inquired in and the payment terms are flexible. I also asked if they can provide different types of color for their fabric and I’m glad that they have a full range available. She can even send a sample for FREE. I understand her reply pretty well so I would rate her English 7 out of 10.
I appreciate her good customer service and would recommend Dongguan Greatech Nonwoven to my client as their future supplier.
Good Customer Service -
I'm looking for an alternative supplier so I sent an inquiry to Sakura Luo about their company's Spun Bonded polypropylene. I was surprised to receive a response from him just a few hours after sending the inquiry, which was very prompt. He was able to answer all of my questions in detail and even provided me with a brief description about their company. I would rate his English 7 out of 10. He also offered discounts for bulk orders and free samples but in customers' express charge. Their price payment terms are pretty flexible.
Although we ended up not working with Dongguan Greatech Nonwoven. I would like to praise their customer service and hope to have a good partnership in the future.