Timely response -
I recently got in touch with Ashima K. from Shenzhen Queena Crafts Co., Ltd. I inquired about the 3 tier acrylic cosmetic display stand for my client. She replied almost immediately but only to say that they only accept 50% at PO, 50% before free-on-board payment term. The rest of my inquiries remained unanswered. Still I was thankful for having her read my inquiry and responded to it promptly.
Prompt reply -
I’m looking for an alternative supplier of a make up holder for my client so I contacted Queena K. of Shenzhen Queena Crafts Co., Ltd. and inquired about it. I received her response promptly and she was able to answer some of my questions. They don’t accept any 3rd parties to conduct product inspection, but they have a quality control department. The payment term is not flexible but I hope that we can make adjustments about it so we can possibly have a business partnership.
Custom-made products -
I recently got in touch with Queena K from Shenzhen Queena Crafts Co., Ltd. I inquired about their company’s makeup brush holder). I was surprised to receive a response from her hours after sending my inquiry, which was very prompt. She offered product customization and even provided her email address so she can send a more detail information thru email. She also asked me technical details and she obviously knows their products pretty well.
Our project has been put on hold but I would like to praise their customer service and hope to have a good business in the future.